FAQ

When will my order ship?

Depending on your order and location, shipping times vary. Most items are shipped out within 3-8 business days but Madsworld cannot guarantee that will always be the estimated time frame. *Please be advised orders may experience shipping delays as a result of Covid-19 and worldwide shortages.

Do you accept commissions or personalized items?

Yes! See our commissions page for more details.

 

Where are my items shipping from?

Madsworld uses Printful to fulfill most orders. They have facilities in the North America, Europe, an Australia location coming soon! Prints, stickers, and buttons are shipped from Charleston WV. Carry Alls are manufactured and fulfilled by Art Of Where in Canada. 

How are mugs packaged?

Mugs are packaged in specially designed cardboard boxes to reduce the use of plastic. See more here. 

Can I cancel my order?

Yes, please contact madsworldshop@gmail.com within 24 hours of ordering. 

My mug arrived damaged!

Oh no! Please send an email to madsworldshop@gmail.com with an image of the mug so the manufacturer can asses the damage and a refund/replacement can be sent out. 

interested in something personalized?

Commissions

What will I Get?

- One (1) Digital Print File

- A preview file before the final print

- Sizes begin at 8 x 10 inches

Requirements

- Contact us via Email, madsworldshop@gmail.com, to get started.

- Pricing begins at $40.

- $20 deposit required*

- Venmo or Paypal are preferred.

- Payment is due at the time of final file delivery.

- Please provide a reference photo.

*This is a safety net for both you and the shop. Your deposit will go toward the final price. This deposit is to ensure that time is not wasted on both ours and the client's part. Prices increase with certain changes/details. Please be aware that these prices may change in the future.

Additional Information

- We will not take any commissions depicting violence or harm to others.

- We'll ask a few questions to get a better understanding of what you'd like. See the questionnaire section below for more information.

- The $20 deposit is non-refundable and will go toward your final price.

- We ask that you do not edit or alter the final print.

- Feel free to have the file printed!

- We will do our absolute best to deliver within a timely manner.

- Our pricing is firm but may be subject to change.

Questionnaire

Here are a few sample questions you may be asked:

1) Do you have any color preferences?

2) Would you prefer the background to be drawn or a solid color?

3) What is your file format preference? (PNG, PDF, JPG, etc.)

4)Where would you like the file sent to? (via DM, email, etc.)

5) Are you ok with the print being posted publicly to our social profiles?

5) Do you agree to not edit or change the final product? (Yes or No)