FAQ

When will my order ship?

Depending on your order and location, shipping times vary. Most items are shipped out within 3-8 business days but Madsworld cannot guarantee that will always be the estimated time frame. *Please be advised orders may experience shipping delays as a result of Covid-19.

Do you accept commissions or personalized items?

At this time, we do not. 

Where are my items shipping from?

Madsworld uses Printful to fulfill most orders. They have facilities in the North America, Europe, an Australia location coming soon! Prints, stickers, and buttons are shipped from Charleston WV. Carry Alls are manufactured and fulfilled by Art Of Where in Canada. 

How are mugs packaged?

Mugs are packaged in specially designed cardboard boxes to reduce the use of plastic. See more here. 

Can I cancel my order?

Yes, please contact madsworldshop@gmail.com within 24 hours of ordering. 

My mug arrived damaged!

Oh no! Please send an email to madsworldshop@gmail.com with an image of the mug so the manufacturer can asses the damage and a refund/replacement can be sent out.