Got Something on your noggin?

If any of these topics or answers dont don’t suit your fancy, just shoot us an email and we'll get back to you as soon as we can.

frequently asked questions


My Item arrived damaged!

Oh no! Please send an email to within 5 days with an image of the item so the manufacturer can asses the damage for a refund/replacement can be sent out.

How are mugs packaged?

Mugs are packaged in specially designed cardboard boxes to reduce the use of plastic.

Do you accept commissions or personalized items?

At this time, yes! See our commissions page for more details.

Why does my clothing have a vinegar smell?

When unpacking clothing with a direct-to-garment (DTG) print, you might notice a vinegar-like smell or an off-white residue. Don't worry, that's not unusual - it's from a fixation agent applied during the printing process and it's not permanent.

Why are digital prints limited to four (4) downloads?

The download limit is a measure taken to protect our work from being plagorised and/or shared numerous times with others for free. The digital print can be printed however many times the customer wishes, but it can only be downloaded four (4) times.

What is Print-on-Demand?

Madsworld started using Print-on-demand serives to fulfill orders during the Pandemic. The companies we use (Printful, Printify, & Printed Mint) prints, packs, and ships the products to our customers. Each item is made to order.