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frequently asked questions

FAQ

When will my order ship?

Depending on your order and location, shipping times vary. Most items are shipped out within 3-8 business days after processing but Madsworld cannot guarantee that will always be the estimated time frame. *Orders can take up to 5 business days to process.

Where are my items shipping from?

When the Covid-19 Pandemic started, Madsworld started using Printful to fulfill most orders. They have facilities in the North America, Europe, Austrailia, and Asia. Prints, stickers, and buttons are shipped from Charleston WV.

Can I cancel my order?

Yes, please contact madsworldshop@gmail.com within 24 hours of ordering. 

How are mugs packaged?

Mugs are packaged in specially designed cardboard boxes to reduce the use of plastic. See more here.

Do you accept commissions or personalized items?

At this time, yes! See our commissions page for more details.

My Item arrived damaged!

Oh no! Please send an email to madsworldshop@gmail.com with an image of the item so the manufacturer can asses the damage and a refund/replacement can be sent out.

Why does my clothing have a vinegar smell?

When unpacking clothing with a direct-to-garment (DTG) print, you might notice a vinegar-like smell or an off-white residue. Don't worry, that's not unusual - it's from a fixation agent applied during the printing process and it's not permanent.

Why are digital prints limited to four (4) downloads?

The download limit is a measure taken to protect our work from being plagorised and/or shared numerous times with others for free. The digital print can be printed however many times the customer wishes, but it can only be downloaded four (4) times.

What is Print-on-Demand?

Madsworld uses Printful to fulfill orders. Printful prints, packs, and ships the products to our customers. Each item is made to order.